Telehealth Informed Consent & Policies
Please read this before starting an online visit. By paying for and booking a telehealth visit with Daystar Urgent Care, you confirm that you have read, understood, and agreed to the terms below.
Last updated June 2026.
1. What telehealth is
Telehealth lets you receive care from a licensed Daystar provider using secure, real-time video instead of an in-person visit. During your visit, your provider may review your history, discuss your symptoms, recommend treatment, order labs, and — when clinically appropriate — send a prescription to your pharmacy. Telehealth is a convenience and is not a replacement for all in-person care.
2. Benefits and limitations
Benefits include faster access, no travel, and care from home. Limitations matter too: a provider cannot physically examine you, and some conditions cannot be diagnosed or safely treated by video. Your provider may determine that an in-person visit, lab work, imaging at an outside facility, or an in-person examination is necessary, and may decline to provide care by video if it is not appropriate or safe. A specific diagnosis, treatment, or prescription is never guaranteed and is always at the provider’s clinical discretion after an evaluation.
3. Where you must be located (Ohio, Kentucky & Florida only)
Our provider is licensed in Ohio, Kentucky, and Florida. By law, you must be physically located in one of these three states at the time of your visit. You will be asked to confirm your location. If you are located anywhere else at the time of the visit, we cannot provide care and your visit will be rescheduled or refunded.
4. Identity verification
To protect you and to meet legal requirements, you must provide your legal name, date of birth, and a valid government-issued photo ID. Your provider verifies your identity at the start of the visit. We may decline or stop a visit if identity cannot be reasonably verified.
5. Controlled substances are not prescribed by telehealth
Daystar does not prescribe controlled substances through telehealth. This includes many medications used for ADHD (e.g., stimulants), anxiety (e.g., benzodiazepines), pain (e.g., opioids), and certain sleep medications. These require an in-person evaluation consistent with federal and state law. If you may need such a medication, your provider will direct you to an in-person visit. Telehealth visits are also not a guarantee of antibiotics or any other specific medication.
6. Emergencies
Telehealth is not for emergencies. If you are experiencing a medical emergency — including chest pain, difficulty breathing, severe bleeding, signs of a stroke, severe allergic reaction, or thoughts of harming yourself or others — call 911 or go to the nearest emergency room. If you are in crisis, you can also call or text 988 (Suicide & Crisis Lifeline).
7. Privacy & your records
Your visit, your records, and your health information are protected under HIPAA and handled through our clinical platform. Please review our Notice of Privacy Practices. For your safety, do not share personal medical details, ID numbers, or insurance information through website chat — share them only inside your secure visit. No method of electronic communication is ever completely secure, and you accept that small risk when choosing telehealth.
8. Payment & refunds
Telehealth visits are self-pay at a flat rate of $89 per visit, collected up front at booking through a secure Square payment link. The fee covers the provider visit only; any labs or medications are billed separately by the lab or pharmacy. If we cannot see you because you are located outside Ohio, Kentucky, or Florida, or because the visit is not clinically appropriate for telehealth, you may reschedule or request a refund of the visit fee. Missed appointments and late cancellations may not be refundable.
9. Your consent
By paying for and booking a telehealth visit, you voluntarily consent to receive care by video, you confirm the statements above are true, and you understand you may withdraw consent or stop the visit at any time. You understand that you are responsible for the information you provide and for being in an appropriate, private location for your visit.
10. Questions
If you have any questions before your visit, call (513) 429-3289 or email [email protected]. Daystar Urgent Care is a licensed brick-and-mortar clinic in Forest Park, Ohio, serving telehealth patients across Ohio, Kentucky, and Florida.
This page explains our telehealth policies and consent for patients. It is general information about how our service works and is not itself medical or legal advice.
